Dial 198 from your Jio mobile number (or) 1808899999 from other network mobile numbers and select the language and press “3” & select the reason & finally press “9” to speak with the Jio customer care executive.
Whenever you have any problems or complaints related to Jio about their recharge plans, network issues, internet problems then you have multiple options to contact them directly.
Different Ways to Talk to Jio Customer Care Executive Directly
- Dial 198 from your Jio number (or) 1808899999 from other network numbers.
- Contact through their Whatsapp number 7000770007
- Chat with Jio customer care directly by using their Chat with us option in their Jio portal.
- Send an Email to the Jio team. Use this link to send a complaint email to Jio.
All the above services are available in 24*7, so you can contact them at any time.
What to do If I am not satisfied with Jio customer care service?
If you are not satisfied with the support of the Jio customer care executive then you can complain to the Jio Appellate Officer. Jio has their appellate offices in every state of Andhra Pradesh, you can send an email to them or you can also call them.
Find your Jio appellate office details (Addres, Email & Phone).
You have to contact the Jio appellate officer within 30 days from the time of expiry of your complaint resolution time. ( You can contact upto 3 months also, but you have to give a reason why you delayed complaining)
Your problem may be resolved within 39 days from the date of complaint.
FAQs
What is the mail id of Jio customer care?
care@jio.com
What is Jio business email id?
business@jio.com is their business email id.
How to contact Jio related to their online shopping?
Send an email at shop@jio.com for problem related to Jio online shopping.
Also read
- How to write a letter for a lost sim card to the police station.
- Airtel postpaid connection cancellation format.
- Request letter for Vodafone sim replacement.
What to do If I am not satisfied with Jio customer care service?
I have lost my mobile having GEO SIM card .. I went to GEO outlet of issuing NEW SIM but the executive says your fingerprint does not match
My friend lost mobile want to block number is 95XXXX48 immediately
Hey,
I hope this message finds you well. I am writing to formally lodge a complaint regarding an unpleasant experience I had with one of your customer care agents on 16th June 2024 evening time around 5.30.
During my interaction with the agent, Reshma, I was met with behavior that was both unprofessional and discourteous. The agent was arguing with me unprofessionally, did not allow me to speak, and suddenly dropped the call with disrespect.
This type of behavior is not what I expect from a reputable company like Jio, and it has left me feeling frustrated and disappointed. I believe that customer service should be courteous and helpful, ensuring that customers’ concerns are addressed with the utmost respect and professionalism.
I kindly request that you investigate this matter and take appropriate action to ensure that such incidents do not occur in the future. Additionally, I would appreciate it if you could update me on the steps taken to resolve this issue.
Thank you for your attention to this matter. I look forward to your prompt response.
HEAR THE CALL RECORDING BEFOR CALLING ME
Summary : Misbehavior of Customer Care Agent
Previous complaint history : No Previous Complaint History
My father jio number is 810XXXX28 and my father is dead mistakeli i lost this sim I want back this number and i allready have jio sim